No refunds. Product issues, spa credit will be given within 2 weeks of purchase and the item must be returned to the spa.

If you do not show up for your appointment within 5 minutes of your reserved appointment time, we will not be able to accommodate your appointment and it will be considered a "no-show". If you do not call or show for your appointment within 10 minutes of your appointment time, you will be charged 100% of your treatment(s) cost. Any refusal will result in not being able to book any future appointments. 

If you need to cancel your appointment for any reason (emergency, sickness, schedule change, etc.) we request you let us 48 HOURS PRIOR TO YOUR APPOINTMENT or 50% of the treatment(s) will be charged. Same day cancellations are subject to 100% of the treatment(s) price. Appointments must be canceled with a call, text or email.

Your appointment time is reserved exclusively for you, so please understand that "no-shows" and late cancellations are an inconvenience to both our professionals and turned-away guests. When late cancellations and no-shows happen, our professionals miss out on the possibility of filling the appointment time, their expected income, and other clients lose the opportunity to receive services. We do our best to highly value your time and give you the best spa experience. Our time is also valuable and we thank you for respecting that. When possible, please cancel your appointment a week in advance to allow ample time for another guest to fill your appointment spot. Thank you!

As a courtesy to our clients, our booking system sends both text and email confirmations prior to your appointment. However, if you do not receive a confirmation text or email reminder, the appointment for your service(s) will remain booked. It is your sole responsibility to remember your appointment time and to adhere to Flourish Aesthetics cancellation policy.

This policy is enforced as a courtesy to let other guests know our availability, as well as to respect the time of our Flourish Aesthetics professionals.

We require a card on file for ALL appointments booked. Your card will only be charged if you do not cancel within our requested cancellation policy timeframe. 

Appointments can be made by call, text, or email. Appointments cannot be made or canceled through any social media platform. 

If you need to cancel or reschedule your appointment more than 48 hours in advance, you can do so through your appointment text or email link, or reach out to us and we will happily make those changes for you.

To maintain a relaxing atmosphere for other guests and to ensure your spa professional can offer you the very best treatment, phone usage of any kind is not permitted during your appointment. 

Full treatment(s) payment including sales tax must be made at completion of the treatment(s), no exceptions.

Flourish Aesthetics reserves the right to change, add, remove, or otherwise modify our policies at any time without prior notice. 

To maintain our relaxing atmosphere, for treatment room space and safety, no additional person is allowed in the treatment room or spa. Any additional guests will need to wait in their vehicle or waiting area until the guests appointment is complete.

To maintain our relaxing atmosphere we ask that no children or minors attend your appointment with you. If a minor is a receiving treatment, the parent must be in the building during the entirety of the treatment. Age depending on the treatment is at the business owners discression.